Impact of the COVID-19 pandemic on the telehealth industry

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Before the COVID-19 pandemic, telehealth adoption was gradually increasing. Some patients preferred in-person consultations and expressed concerns about privacy during video calls. However, with the outbreak of COVID-19 in early 2020, healthcare professionals reduced in-person visits to minimize exposure. As a result, telehealth usage surged dramatically, experiencing a 5,000% increase from February to March 2020. Telehealth has since remained widely utilized in healthcare services.^[1]